At BASF PETRONAS Chemicals, providing consistent high quality products is just half of our commitment to our customers. We also strive to provide them with optimum solutions, be it in the area of planning, processing or distribution. Our close relationships with our internal partners, suppliers and service providers, enable us to coordinate activities and provide integrated logistic solutions tailor made to our customer’s needs. We are also always open to suggestions and are ready to address any of their individual concerns.
We deploy the following facilities to cater to the needs of our customers:
- Marine command centre, providing safety vetting of all vessels.
- Asia Pacific regional planner for bulk shipments.
- Procurement of logistics solutions.
- Providing customer service from enquiry stage until order completion.
- Marine Insurance support and claims handling
- Booking vessels according to customer requests.
- Integration of customer supply chains.